FAQ

Please find below useful information and feel free to contact us for any more information.

 

–          What are the opening hours and how to contact you ?

The office informs and welcomes you from Monday to Saturday from 08:30 AM to 06:00 PM.

If you find the office closed, please contact us during the opening hours by phone call : +66 811 36 58 95 or by e-mail : info@coconutlanevillas.com.

 

–          Where is Coconut Lane Villas located?

Coconut Lane Villas is well located, on the west coast of Koh Phangan, in a huge and beautiful coconut grove, 5 min by motorbike from Wok Tum and Srithanu beaches and 10 min from Thong Sala.

–          Is Coconut Lane Villas a quiet place?

Coconut Lane Villas offers 4 beautiful villas for rent. Each has an exotic private garden and a nice view on the infinity swimming pool located in the middle of coconut trees.

Our guests choose Coconut Lane Villas for its quietness and the peaceful atmosphere.

Whether you come with friends, family or your lover, you will resource yourself far away from noise and parties but close from local facilities.

With your fully equipped villa, you will feel like home and we won’t be far if you need anything. The best thing you can do is to enjoy your stay.

–          How many guests can stay in the villas?

The villas Samsara, Shalimar and Chamade have each a double bedroom, a convertible sofa and can welcome 3 guests.

The Villa L’Heure Bleue is suitable for 5 guests with two double bedrooms and a convertible sofa.

We also provide an additional baby bed on demand.

Please note that there is an additional cost for a third guest more than 12 years old using the convertible sofa in the small villas and for a 5th guest in the villa L’Heure Bleue.

A kid less than 12 years old can use for free the convertible sofa but note the additional cost of 200 THB for the extra sheets and towels.

–          What are the facilities in the villas?

All of the villas have  TV with Thai and English channels, air con, fan and safety box.

–          What about WIFI?

There is a free WIFI everywhere in the resort including villas and garden. Please note that this is a high speed wifi but according to the weather, the WIFI can running low temporary.

–          Can we smoke inside the villa?

We only offer non-smoking villas. We ask you to smoke outside, on your terrace and thank you for your understanding. There is a fine of 2 000 THB for guests who don’t respect this instruction.

–          Sometimes lights are running low, is it normal?

Don’t be surprised or worried if you witness some variation of electrical intensity on the island. Welcome to Thailand. It can be result in an electrical blackout or a slowdown of WIFI, lights and water flow. These dysfunctions are fortunately rare, temporary and independent of our willpower.

–          What kind of services do you offer?

Coconut Lane Villas provide “A la carte” services with an additional cost as breakfast, delivery meal, laundry, cleaning, massages, assistance for car and motorbike rental and transfers by pick-up to Thong Sala.

–          Is there a lot of mosquitos at Coconut Lane Villas?

There are some mosquitos in the garden from 04:00 PM but not more than the other places. If you keep your spray with you, it should be okay.

–          Is Coconut Lane Villas a safe area?

Coconut Lane Villas has a CCTV system. In addition we see and check all of the arrivals from the front office. Thefts never happened here. In addition all of the villa have a safety box.

–          Where are the closest facilities from Coconut Lane Villas?

Srithanu and Wok Tum are located 5 min by motorbike from Coconut Lane Villas.
There you will find restaurants, bars, markets, 7 eleven, Yoga places, cooking lessons… and beaches.

 

–          Is a car or motorbike rental necessary to move around Koh Phangan?

The easiest and cheapest way to move on Koh Phangan is a scooter. You will also need it to move from the resort and discover the different and wonderful places in Koh Phangan. Nobody move by walk according to the hot weather and the non-pavements on the side of the road. If you are not in confidence to drive a car or a motorbike, we can call a taxi for you and you will find many easily on Koh Phangan.

–          Do you know a serious renter?

We work with a serious and honest renter providing safe and clean vehicle and we can assist you to rent one. A Honda click 125 cc costs 200 – 250 THB/Day according to the season and a PCX 150 cc costs 350 – 400 THB/Day. Helmets are provided.

Please note that all of the rental shops ask for keeping your passport as warranty in case of accident that will be back to you after the motorbike check-up on departure.

According to the motorbike or car you rent, you can give money as guarantee instead of your passport.

–          Are the roads in a good state to drive safety?

South, north and west coast roads are in a very good state and you can drive safety without problems if you have the right behavior.

In other hand, we don’t recommend to drive a motorbike on the east coast and especially in Haad Rin for the Full Moon party that can be very dangerous and unsafe. Don’t forget that you also need to pay the motorbike reparation in case of accident.

Please also note that we drive on the left side.

–          How to book a villa on your website?

To make a booking, please go on the “booking” page, select the villa you wish and confirm your booking with the full payment through Paypal.

Once your payment is confirmed, we will send you back a voucher and rental contract.

Please note that the minimum stay is 3 nights.

 

–          What does the price include?

This is a price per night including, electricity and water, access to the swimming pool, sheets and towels with a full change per week for a stay of 7 nights at least.

Add an additional cost of 250 THB for any more fully change or 50 THB/additional towel.

–          Is the cleaning included in the price?

The cleaning is an “A la carte” service and costs 500 THB for the villas Samsara, Chamade, Shalimar and 1 000 THB for the Villa L’Heure Bleue. We also provide you brush, bucket, sponge, bags and dishwashing liquid.

–          What about the check-out cleaning?

There are two possibilities regarding the check-out cleaning :
You can clean the villa properly and return us at the same state you found it or you can add the check-out cleaning on the check-out bill.

Cleaning fees are obligatory for any early check-out before 08:30 AM.

–          Do you offer a special rate for long term rental?

During the high season (From December 25th to April 30th and in July and August), we only offer a price per night that you will find on the “booking” page.

During the low season, we offer a very attractive monthly price, electricity non included (8THB/kw). Expect a bill around 1 000 THB for a month in the small villas, depending of your electricity consumption.

To get this attractive price, please contact us by e-mail. You cannot book it on our website.

Check-out cleaning fees of 1 000 THB are applied automatically for monthly stay.

–          What is your cancellation policy?

In case of cancellation, please contact us by e-mail as soon as possible.
More than 30 days before your arrival, we keep 1 500 THB as administrative fees per booking.
Less than 30 days before arrival, 100% of sums paid will be retained as cancellation fees.

 

–          What are the check-in and check-out hours?

We do the check-in between 02:00 PM and 06:00 PM. If you arrive earlier and if the villa is already ready, we can do the check-in in the morning. If the villa is not ready, we can keep your luggage.

For the check-out, the villa has to be available at 11:30 AM.

 

–          We know your office is closed on Sunday but is it possible to arrive this day?

If you arrive on Sunday, we will be here to welcome you and for a quick check-in to take possession of your villa, sign the contract and give the information you need. Then you can meet us on Monday at 08:30 AM.

–          What kind of documents do we need for the check-in?

We ask you to give us a copy of your passports and the 5 000 THB of deposit that we will refund you after inventory at the check-out.

–          Where can we make change and find ATM?

You can make change in Thong Sala at the banks and find ATM everywhere easily. The closest ATM from Coconut Lane Villas is in Srithanu.

–          Can you advise us regarding activities, beaches and facilities in Koh Phangan?

Of course, we are willing to give you all of our tips and recommendations regarding beaches, restaurants, bars and activities in Koh Phangan.

We will give you a map, a guide and all of our tips at the check-in and stay at your disposal every day for requested information.

–          How to come easily to Coconut Lane Villas on arrival?

We provide a free transfer with our pick-up on arrival, from Thong Sala to Coconut Lane Villas during the opening hours AND with a booking’s order by e-mail at least 24h before your arrival. If you arrive after 06:00 PM at the pier, the transfer will cost you 600 THB for the late check-in.

–          How to make the free transfer booking?

To get our free transfer on arrival, please contact us at least 24h before your arrival and during our opening hours to communicate us your boat company, time, city and pier departure.

Exemple : Lomprayah – 11H15 – Koh Samui – Nathon pier

Please note that we need all of these information to be able to pick you up.

You will receive an e-mail from us to confirm your booking.

If you don’t know which boat to take, feel free to contact us in advance and tell us your arrival time at the airport (Koh Samui or Surat Thani), then we will inform you about the boat’s company, time and pier departure.

–          Forgot to book your free pick-up?

Many public taxis wait at Thong Sala pier (Around 300 THB/Pax).
Just show the indications in the box below to a taxi driver.

Coconut Lane Villas /โคโคนัทเลนวิลล่า

68/1 Moo 5, Wok Tum – KohPhangan

From Thong Sala, take the middle road, past the Temple « WatSamaiKongka », turn right on the concrete road and follow the signs.

จากท้องศาลาขับมาทางถนนสายกลางผ่านวัดสมัยคงคาข้ามสะพานเล็กไปแล้วก็เลี้ยวขวาเข้าถนนคอนกรีตจะเห็นป้ายบอกทาง

–          Is the free transfer applicable for the check-out ?

Feel free to leave Coconut Lane Villas by yourself with your motorbike or rented car or ask us for a transfer with our pick-up to the pier. The free transfer is only on arrival.

–          To make an easy and comfortable return to Thong Sala
Including guests & luggage pick-up and assistance for tickets booking :

Book your transfer ticket the day before your check-out from 08:30 AM to 05:30 PM at the front office to check the car’s availabilities.

Before 08:30 AM  : 600 THB/Car.

From 08:30 AM    : 400 THB/Car.

–          How to organize our departure on Sunday or Monday if the office is closed every Sunday?

If your departure is on Sunday or Monday, please come at the office on Saturday before 05:30 PM to organize your check-out (check-out bill payment, transfer’s booking, villa’s check-up…).

–          Do you have a Facebook and Tripadvisor page?

We invite you to read our guests’ previous experiences on Tripadvisor (Coconut Lane Villas) and discovering our Facebook page as well where you will find some tips, news and pictures about Koh Phangan and Coconut Lane Villas.

At your turn when you will leave Coconut Lane Villas, please kindly share your impressions on Tripadvisor to help new guests to know us. All of your suggestions are welcome as well.


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